Doctor and patient discussing chart

Patients & Visitors

Grievances

Download a copy of the Lake Region Healthcare Patients' Grievance Procedure.

Patients and their families and/or representatives are encouraged to be involved in their own care by reporting any safety concerns or any other health care issues in question. If you have concerns about your stay here, please tell us right away. Ask to speak to a director or their designee who can help with your concern. We want to hear from you. If you talk to a director or their designee and you still have a grievance, you, your family or representative may call:

  • Customer Relations at 218.736.8027.
  • The Quality & Medical Staff Services Director at 218.736.8361.
  • The Senior Vice President-Chief Operating Officer/Chief Nursing Officer at 218.736.8365.

If they are unavailable, you can leave a voice-mail or get immediate assistance by calling the Lake Region Healthcare at 218.736.8000 and ask to speak with the House Supervisor.

All grievances and/or complaints will be handled in a timely manner. No punitive actions will be taken against patients filing a grievance or complaint.

If you are not satisfied with our response, or if you prefer, you may submit your grievance or complaint to:

Office of Health Facility Complaints

P.O. Box 64970

St. Paul, MN 55164-0970

651.215.8702 or 800.369.7994

Minnesota Board of Medical Practice

2829 University Ave. SE, Suite 400

Minneapolis, MN 55414-3246

612.617.2130 or 800.657.3709

The Joint Commission

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

630.792.5000 or 800.994.6610

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